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Error:- ADS: com.adobe.ProcessingException: No output was gener(200101) [or] Error creating PDEFont for font Utopia-BoldItalic

We are unable to view or print of any requests in PDF format in our Production system and it throwing error

"ADS: com.adobe.ProcessingException: No output was gener(200101)"

[or]

"Error creating PDEFont for font Utopia-BoldItalic".

We have checked the ADS RFC connection, The ADS_AGENT user and ran the FP_TEST_00 and all checked out ok

Solution: -

For this case there two possibilites to fix the issue.

1. The issue is related to ADS and SAP being installed on a mounted drive with the 'cio' option. Re-mount the drive without the 'cio' option and this will solve the problem.

Please find the below link for more info for 'cio' option.

http://publib.boulder.ibm.com/infocenter/aix/v6r1/index.jsp?topic=/com.ibm.aix.cmds/doc/aixcmds3/mount.htm

and search for cio for a detailed description.

2. If the above is not the case, you need try to add font Utopia-BoldItalic according to the below steps.

Adding Fonts

Use - > Adobe document services require access to fonts that are installed with the Font Manager Module. This module contains a number of Adobe bundled fonts installed in

/usr/sap/<SAPSID>/JC<xx>/j2ee/os_libs/adssap/FontManagerService/fonts/adobe.

Note: -

1) In an Application Server Java, enter JC<xx>.

2) In an Application Server ABAP + Java, enter DVEBMGS<xx>.

Warning: - Do not change this directory or its content.

You can also add fonts obtained from other vendors.

The types of fonts you can add are OpenType® (.otf), TrueType® (.ttf), and PostScript® Type 1 (.pfb/.pfm).

Procedure to add fonts:

1. Create a subdirectory called fonts below the

/usr/sap/<SAPSID>/SYS/global/AdobeDocumentServices/FontManagerService directory.

2. Create a subdirectory called customer below the fonts/ directory created in the previous step. 3. Copy your fonts into the

/usr/sap/<SID>/SYS/global/AdobeDocumentServices/FontManagerService/fonts/customerdirectory.

4. Ensure that the <sid>adm user has read+write permission for the directory

/usr/sap/<SID>/SYS/global/AdobeDocumentServices/.

5. Restart the following services for the changes to take effect

Document Services Font Manager
XML Form Module

If the above two cases will not work, you need to update the latest SP level for ADS

Additional Info

For any ADS error, before we need to check all the test case to get what exact the error.

Access transaction SE38 then run the reports bellow:

FP_TEST_IA_01 - test interactive forms

FP_TEST_00 - simple test

FP_PDF_TEST_00 - ADS Version Information

FP_CHECK_DESTINATION_SERVICE - check destination (twice. with the check

box marked and unmarked)

Kindly execute the test reports, as per note 944221

To Know ADS Support Package, please execute the below transactions.

http://<java_host>:<java_port>/sap/monitoring/SystemInfo

http://<java_host>: <java_port>/sap/monitoring/ComponentInfo

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